THURSDAYS (UK) LIMITED – PRIVACY NOTICE
1. Important notice
1.1 This is the Privacy Notice of TGI Fridays UK which is the trading name of Thursdays (UK) Limited (company number 06034603) whose registered office is at c/o Buckles Solicitors Grant House, 101 Bourges Boulevard, Peterborough, PE1 1NG (“we”, “us” or “our”) and sets out how we collect and process your personal data. This Privacy Notice also provides certain information that is legally required and lists your rights in relation to your personal data.
1.2 This Privacy Notice relates to personal data that identifies “you” meaning our guests, suppliers or individuals who browse our website or use our app and other individuals outside our organisation with whom we interact. However if you are an employee, or otherwise engaged in work for us or applying to work for us, a separate privacy notice applies to you instead.
1.3 We refer to this information throughout this Privacy Notice as “personal data” and paragraph 3 sets out further detail of what this includes
1.4 Please read this Privacy Notice to understand how we may use your personal data
1.5 This Privacy Notice may vary from time to time so please check it regularly. This original version was published on 17th November 2020.
2. How to contact us
Data controller and contact details
For the purposes of relevant data protection legislation, we are the controller of the personal data you provide to us and as a controller we use the personal data we hold on you in accordance with this Privacy Notice.
If you wish to correct your personal data held by us or to opt out at any time from receiving marketing correspondence from us or to alter your marketing preferences please contact GRM@tgifridays.co.uk
If you need to contact us in connection with our use of your personal data or gain access it then please direct your query by email to data.privacy@tgifridays.co.uk
Data Protection Officer
Our Data Protection Officer can be contacted at DPO@tgifridays.co.uk
3. Categories of personal data we collect
The categories of personal data about you that we may collect are:
We may also create Personal Data about you, for example, if you contact us by telephone to make a complaint, for example about our services or goods, then we may make a written record of key details of the conversation so that we can take steps to address the complaint.
We also obtain and use certain aggregated data such as statistical or demographic data for any purpose (“Aggregated Data”). Aggregated Data may be derived from your personal data but does not directly or indirectly reveal your identity. For example, we may aggregate some of your Information Technology Data operational data to calculate the percentage of users accessing a specific feature on our website. However, if we re-combine or re-connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this Privacy Notice.
In addition, we may obtain certain special categories of your data (“Special Categories of Data”), and this Privacy Notice specifically sets out how we may process these types of personal data. The Special Categories of Data are: (i) personal data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership; and (ii) the processing of genetic data, biometric data for the purposes of uniquely identifying a natural person, data concerning health or data concerning a natural person’s sex life or sexual orientation.
We do not collect information about criminal convictions and offences.
4. The sources from which we obtain your personal data
We obtain your personal data from the following sources:
5. How we use your personal data & our basis for using it
5.1 Where we are relying on a basis other than consent
We may rely on one or more of the following legal bases when processing your personal data. We have set out below the purposes for which we may process your personal data:
Purposes for which we process your personal data |
Type of personal data used (see above for more details) |
The basis on which we can do this (this is what the law allows) |
To register you as a new guest. |
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The processing is necessary To Perform a contract with you; and Our legitimate interest in the provision of goods and services to our guests. |
In order to perform our contractual obligations to you. This would include;
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In order to comply with our own legal obligations, e.g. health and safety legislation, or to assist in an investigation (e.g. from the Police).
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The processing is necessary for us to comply with the law. |
In order to use your personal data in life or death situations and there is no time to gain your consent (e.g. in the event of an accident and we have to give your personal details to medical personnel). |
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The processing is necessary in order to protect the vital interests of an individual. |
In order to manage our relationship with you including:
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The processing is necessary:
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In order to administer and protect our business, deal with any misuse of our website and to comply with our security policies at our restaurants or offices. |
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The processing is necessary:
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In order to make suggestions and recommendations to you about goods or services that may be of interest to you, to provide you with promotional offers (for example on your birthday), help ensure our App and website delivers relevant content and advertisements to you and to measure or understand the effectiveness of our advertising. |
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The processing is necessary for our legitimate interests to study how guests use our products/services, to develop our products and services and ensure our marketing is relevant to you, to grow our business and to inform our marketing strategy. |
For internal purposes to use data analytics, to identify usage trends, determine and measure the effectiveness of promotional campaigns and advertising and to improve our website, app, products/services, marketing, guest relationships and experiences. |
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The processing is necessary for our legitimate interest in defining types of guests for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy. |
To communicate with you about, and administer your participation in, special events, programs, promotions, any prize draws or competitions; |
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The processing is necessary:
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To sell, make ready for sale or dispose of our business in whole or in part including to any potential buyer or their advisers. |
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The processing is necessary for our legitimate interests in the sale or disposal of our business or assets. |
In order to enforce or apply our terms of use, terms and conditions of supply and other agreements with third parties. |
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The processing is necessary for our legitimate interests in protecting our business and property and recovering debts owed to us. |
In addition, we may lawfully process Special Categories of Data in certain ways. We set these out below along with the linked purposes for which we can process these Special Categories of Data:
Purposes for which we process your personal data |
Categories of personal data |
The basis on which we can do this (this is what the law allows) |
In order to use our knowledge of any health-related personal data you disclose to us in the event of illness or injury or some other related emergency or to record any accident or injury or other incident you may suffer when visiting any of our restaurants. |
Health Data |
The processing is necessary to comply with social protection law in the case of a health and safety incident recorded at any of our restaurants or to protect the vital interests of you or another individual where you or the individual is physically or legally incapable of giving consent. |
In order to use information about your health in fulfilling your food and drink order, where you have published in a public forum that you are suffering from a particular health condition, e.g. informing us at a restaurant that you suffer from an allergy or other medical condition. |
Health Data |
The processing relates to personal data which are manifestly made public by you. |
In order to disclose any Special Categories of Data we hold on you, where to do so is in the substantial public interest, provided that when we do so we provide suitable measures to protect your rights. |
Health Data |
The processing is necessary for reasons of substantial public interest, on the basis of applicable law and it is:
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In order protect against the threat of an epidemic. |
Health Data |
The processing is necessary for reasons of public interest in the area of public health for example:
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5.2 Where we may rely on consent
We would like to use the personal data you provide to us for a variety of different purposes. For certain of these purposes it is appropriate for us to obtain your prior consent. These are as follows:
The legal basis of consent is only used by us in relation to processing that is entirely voluntary – it is not used for processing that is necessary or obligatory in any way. You may at any time withdraw the specific consent you give to our processing your personal data by following the UNSUBSCRIBE link at the bottom of the marketing email or by contacting GRM@tgifridays.co.uk
Please note even if you withdraw consent we may rely on another basis to process your personal data.
6. Who receives the personal data you provide to us
We may disclose the personal data you provide to us to:
7. International transfers of personal data
It is possible that personal data we collect from you may be transferred, stored and/or processed outside the European Economic Area, including United States of America.
In connection with such transfers we rely on the following:
8. How long we will STORE your personal data for
We will store your personal data for the time period which is appropriate in accordance with our data retention policy. We will only hold your personal data for so long as is necessary for us to do so. We keep the length of time that we hold your personal data for under continual review. These reviews take place annually.
9. Contractual or statutory requirements on you to provide personal data
In certain circumstances the provision of personal data by you is a requirement to comply with the law or a contract, or necessary to enter into a contract.
It is your choice as to whether you provide us with your personal data necessary to enter into a contract or as part of a contractual requirement. If you do not provide your personal data then the consequences of failing to do so may mean that we are unable to fulfil your order or accept a reservation or we may not be able to perform to the level you could otherwise expect. For example where you fail to notify us of any relevant food intolerance or allergy when placing an order which means we cannot take this into account when preparing your food order and you must bear the risk of any consequences as a result or where you fail to modify your marketing preferences (e.g. falling to notify us that you are vegetarian and as a result you continue to receive marketing material about our meat related products).
10. Accuracy of your personal information
It is important that the personal data we hold about you is accurate and current. and we take all reasonable precautions to ensure that this is the case but we do not undertake to check or verify the accuracy of personal data provided by you. Please keep us informed if your personal data changes during your relationship with us either by logging onto your account on the website or by contacting us. We will not be responsible for any losses arising from any inaccurate, inauthentic, deficient or incomplete personal data that you provide to us.
11. Your rights in relation to your personal data
Subject to applicable law including relevant data protection laws, in addition to your ability to withdraw any consent you have given to our processing your personal data (see section 0), you may have a number of rights in connection with the processing of your personal data, including:
If you would like to exercise any of the rights set out above, please contact us using the contact details set out in paragraph 2.
12. Links to other websites
This policy only applies to Thursdays (UK) Limited. If you link to another website from our website, you should remember to read and understand that website’s privacy policy as well. We are not responsible for any use of your personal data that is made by unconnected third party websites.