COVID-19 Safety Measures

The operating of our restaurants continues to be carefully considered and we liaised closely with our dedicated Primary Authority whilst developing our COVID-19 safety management controls. This ensures we are actively implementing and practising all required control measures to keep both our guests and teams safe.

In order to keep our guests and teams safe, we are currently limiting party sizes to 6 regardless of household numbers. Please note your booking may be affected if guidelines change after your booking has been made. Please check the latest restrictions for your area by clicking the links - England | Scotland | Wales | Jersey.

Our safety & risk team continue to review Government guidelines and industry guidance to keep our controls up to date and effective.

Please book online for a hassle-free experience and to guarantee your table.

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As much as we look forward to welcoming you, if you, anyone in your household or anybody in your group are experiencing symptoms of COVID-19, please do not visit any of our restaurants.

 

For our open restaurants please
follow these steps:

Step 1

Visit our website or use our Rewards App to book a table — you will be asked to provide card details to secure your booking but will not be charged. Please adhere to local lockdown restrictions.

Step 2

Arrive on time for your booking and join our queuing system to enter the restaurant. All parties ages 16+ will need to register with Track & Trace using the NHS QR code on display or by providing the required personal details to our door hosts.

Step 3

Follow social distancing controls at all times.

Step 4

Sanitise your hands on entering.

Step 5

All guests and team members must wear face coverings when moving around the restaurant (unless exempt).

At Fridays we are committed to:

  • Hygiene – Enhanced frequency surface sanitisation, additional hourly cleaning schedules and hand washing
  • Health checks – Fitness to work procedures and checks for all our team to protect everyone’s safety
  • Training – Clear training on our processes for all our managers and team members.
  • Booking system – Reduced booking availability to ensure social distancing is in place, and to ensure the safety of our guests and team
  • Sanitisation – Additional hand sanitiser stations installed for use by team members, guests dining in, guests collecting food and delivery drivers
  • Digital menu – Easy access simple digital menus for safe viewing of menus online via QR access codes which are sanitised after each use
  • Signposting – Clear signposting of our COVID-19 control measures throughout our stores
  • Controls – Daily managerial checks to ensure all COVID-19 control measures are in place and being adhered to by all

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What we ask from you

To ensure you and our team are safe please:

  • Arrive at time of booking, not before, and do not congregate at our entrances or other areas
  • Be prepared to wait away from the restaurant if your table is not ready
  • Upon entry, all guests above the age of 16 must scan the NHS QR code and show our team the completed entry on the app OR provide our team with all required personal information at the door
  • We have dedicated door hosts available to keep you informed and guide you on our safety measures
  • Do not approach or stand in the bar area.  You will be able to order drinks from your table
  • Make use of our hand sanitiser stations upon entry to our restaurant and entry/ exit to our restrooms
  • Give fellow guests their space and follow social distancing guidelines
  • Keep children with you at all times
  • Pay with card and contactless where possible. Walk-ins will be required to complete the track & trace entry procedure upon arrival
  • Avoid touching your eyes, nose or mouth with unwashed hands
  • Wash your hands well with soap and water for 20 seconds
  • Condiment sachets, available on request
  • Food and drink placed at the end of your table

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Thank you for supporting us in keeping all of our guests and team members safe ❤️