COVID-19 Safety Controls Statement
The safety of team members and valued guests is of utmost priority. Our Click & Collect and delivery services adhere to our stringent COVID-19 safety management system control measures, which include:
Social distancing measures in place throughout our restaurants, both internally and externally; through the use of floor stickers, clear signage throughout and the use of protective screens where necessary.
Contactless Click & Collect service including clear signage and instructions to all guests, with no requirement for guests to leave their car.
A fully controlled Click & Collect slot system, allowing us to control the number of orders placed, ensuring our guests have a safe and efficient experience collecting their orders which can be safely managed by our teams.
Contactless hand over of orders to Just Eat and Deliveroo drivers.
Enforced and signposted ‘one in, one out’ policy for Just Eat and Deliveroo drivers when picking up collections.
Additional hand sanitizer stations installed for use by both team members and delivery drivers.
Cashless payments only, through our website or Just Eat and Deliveroo platforms.
Robust, tailored COVID-19 fitness to work procedures and checks.
Enhanced frequency surface sanitisation and hand washing.
Daily managerial checks to ensure all COVID-19 control measures are in place and being adhered to by all.
Introduction of a streamlined and limited menu, to ensure social distancing measures are adhered to, through smaller teams.
We have liaised closely with our dedicated Primary Authority whilst developing our COVID-19 Safety management system, to successfully gain assured advice on all of our COVID-19 safety documentation and controls. This ensures that we are actively implementing and practising all required control measures, to keep both our guests and teams safe. Our safety & risk team continue to review Government guidelines and industry guidance, to keep our controls up to date and effective.